FAQ

OUR MISSION

At SURGE Art we believe that great contemporary art should be accessible to all. That’s why we’ve set ourselves apart from the traditional gallery model to bring unique works of art to you just a few clicks away. Buying art from SURGE Art online is a fantastic, convenient and quick way to discover the newest, most exciting art from China’s emerging artists, whether for yourself or as a timeless gift to others.

FAQs are included below to address some basic questions that first-time buyers may have. If you’ve got a question we haven’t yet answered below, you’re welcome to drop us a note at [email protected].

Who Are We?

Click here to meet the SURGE Art Team.

What Social Network Platforms is SURGE Art on?

Keep up with SURGE Art through our email newsletter or follow us on Facebook, WeChat, Weibo and Instagram.

How do I find out about upcoming SURGE Art events?

To find out more about our upcoming SURGE Art pop-up shows and events, visit our news and events page for details on what we have coming up. You can also sign up for our newsletter or follow us on our social media channels to keep up to date on what SURGE Art is up to.

SITE NAVIGATION

Can I change the currency setting on SURGE Art?

You may view the entire SURGE Art site in Chinese RMB, Hong Kong Dollars, U.S. dollars, British pounds, or Euros. Conversions are based on exchange rates and are updated daily; as a result, prices may fluctuate.

How do I know if an item is available?

We ask that you contact us before you “check out”, to make sure the work you want is available. Should you purchase an item that we then learn is no longer available, SURGE Art will notify you and promptly issue a full refund.

What is “My Gallery?”

My Gallery is a custom way of allowing you to save your favorite pieces, keep track of artists and continue to build your personal gallery. My Gallery is not public, and only serves as a way to keep on your wishlist!

PURCHASE WITH SURGE ART

What forms of payment do you accept?

SURGE Art’s online systems currently accept payments through Alipay, Paypal, bank and all major credit cards including Mastercard, Visa, American Express and Discover.

What is your refund policy?

One week (upon receipt of your artwork), no questions asked. We’ll cover the return shipping cost for domestic orders only.

How much does shipping/delivery cost?

Delivery in Beijing straight to your door is only ¥100! Shipping within mainland China costs RMB ¥800. For international shipping, the cost will be based on your geographic location as well as the artwork’s size and weight; we will find the best price for you upon receiving your order or enquiry. We use DHL door-to-door, and we do the packing!

Are the paintings framed?

For domestic buyers, all art works will arrive ready to hang unless otherwise stated. This does not necessarily mean they have a frame, but works on canvas will be mounted and can be displayed immediately.

On occasion, prints will be unframed and this will be indicated on the web site. SURGE Art will give the buyer the option of framing before shipping at an additional cost.

Can I negotiate the price of an artwork?

We pride ourselves on our transparent pricing, our fair deal to the artists as well as offering you the lowest price in the market for high-quality contemporary Chinese art. Therefore, the prices online remain as is.

If I buy multiple artworks within one order may I receive a discount?

We will work out a cheaper shipping rate for bulk orders, but prices for individual artworks remain as stated on the website.

Can you guarantee the authenticity of my artwork?

Certainly; each unique work of art sold by us comes with a certificate of authenticity, stamped by SURGE Art.

Can I view the artwork in person prior to purchase?

Absolutely! Our SURGE Art office is located in Beijing, if you are in the area feel free to drop by our space to check out our gallery and other works we have available before purchasing.

Here at SURGE Art, we aim to provide you with the best experience discovering and buying art. Your feedback and questions are extremely valuable to us and we’d love to hear from you.


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